The highlight of the workshop was a very useful feedback by Dr. A.K. Puri, Director General, I.T.S, Ghaziabad who took time to attend the entire event and even taking efforts to conduct relevant exercises related to the topic of the workshop. All faculty members who attended the workshop thanked the resource persons for being helpful in sharing their rare skills on the topics of the workshop.

The SDP was inaugurated by Dr. Devicharan Shetty, the Principal, who in his inaugural address pointed out the importance of the theme of SDP and asked the participants to remain interactive throughout all sessions of SDP. He said that an SDP on Service Orientation will be effective and fruitful only when we have an internal urge to serve people. He wished the participants a great learning and fun.

Soon after the inaugural addresses, the high energy SDP began. Dr. Charu took sessions on Service Orientation while Dr. Gopal elaborated the nuances of Professional Excellence. A variety of tools were used for the effective training and sharing the various aspects of the theme. Staff-members showed unprecedented interest in the tasks like chart preparations, role plays, sharing feedback as customer and as an official. Videos on Japanese Culture, innovative customer care and infections of anger and happiness not only attracted the participants but also generated a lot of learning out of discussions after the videos.

At the end of the SDP, the staff members shared their experiences and takeaways. Finally the SDP, packed with fun, learning and games concluded with the valedictory session.

They were also made aware of various tools and techniques to identify hackers and hacking, social engineering, Bit lockers, Key loggers, Phishing, Computer system registry editing, identifying fake mails, making and identifying fake and fraud web pages, etc. and several more, were well explained by the trainers along with test experiments. Student’s performance was also evaluated and they were also given the workshop training certificates. Lastly, the guest trainers ended by wishing luck to the students!