The FDP covered several new theories propounded by Sir Michael Porter including the theory of Scale, theory of shared value, theory of advantage by cluster approach and other ideas. These ideas are in line with the current changes taking place in businesses. It was argued by the speaker that the perception of entrepreneur about what their business does in the society and perception about the society what a business does are converging for good and so are the goals of the businesses and the governments. It was further argued that government partnership with businesses is must in the current context for the benefit of the business as well as the society. It was also discussed that governments and NGOs have limited resources to carry out welfare job effectively. This gap can be filled by the role of businesses as societal problem solver rather than societal problems creator.

The SDP was inaugurated by Dr. Devicharan Shetty, the Principal, who in his inaugural address pointed out the importance of the theme of SDP and asked the participants to remain interactive throughout all sessions of SDP. He said that an SDP on Service Orientation will be effective and fruitful only when we have an internal urge to serve people. He wished the participants a great learning and fun.

Soon after the inaugural addresses, the high energy SDP began. Dr. Charu took sessions on Service Orientation while Dr. Gopal elaborated the nuances of Professional Excellence. A variety of tools were used for the effective training and sharing the various aspects of the theme. Staff-members showed unprecedented interest in the tasks like chart preparations, role plays, sharing feedback as customer and as an official. Videos on Japanese Culture, innovative customer care and infections of anger and happiness not only attracted the participants but also generated a lot of learning out of discussions after the videos.

At the end of the SDP, the staff members shared their experiences and takeaways. Finally the SDP, packed with fun, learning and games concluded with the valedictory session.

The FDP covered following topics:
• Future Gateway of Logistics in India with special reference to 4 PL logistics (By Prof. V.K. Arora)
• Applications of Direct Marketing Analysis in Online Shopping (by Prof. Dushayant Tyagi)
• Futuristic Banking Technologies: Economic and Business Feasibility in India, by (Prof. Parul)
• Applications of Structural Equation Modelling (By Prof. A . R. Mishra)
• Future issues of Cross Cultural Management in MNEs (By Prof. Vijesh Jain)

There were a total of 15 participants who took active part in discussions including 3 participants from I.T.S Greater Noida Campus. All participants were given "participation certificates".

The FDP was held under the supervision of Prof. Vijesh Jain, Area Chair – General Management.